8.25am BST
We had a problem with a backup processes this morning which has disabled the site. We expect to have Capsule back online very shortly.
Update 8.28am BST
Capsule is back online again. Very sorry for the short period of downtime this morning.
Capsule will be unavailable for up to 3 hours on Sunday 3rd July 2011 starting 6:30am BST (3:30pm Sydney, 5:30pm Wellington) while we perform a software and database update.
Update 9:26am BST
Maintenance is complete and we’re back online. Thanks for waiting.
Capsule will be unavailable for up to 30 minutes on Wednesday 8th June 2011 starting 6:30am BST (3:30pm Sydney, 5:30pm Wellington) while we perform a software and database update.
Update 7.00am BST
Maintenance is complete and we’re back online. Thanks for waiting.
Capsule will be unavailable for 4 hours from 5:00 BST Wednesday, 25 May (21:00 PDT, midnight EDT, 14:00 AU EST, 16:00 NZT).
This is to move the database into a faster storage environment. We are very sorry for the short notice and duration of the downtime, but the performance of the system over the past 24 hours has been degraded as a result of a performance issue in our current storage environment. The maintenance will enable us to bring the system back up to speed.
Update 7.15 BST
We are making progress. Unfortunately the transfer is taking longer than anticipated. Based on current transfer rates we are expecting a further 2.5 hours downtime. That pushes the ETA out to 11.30 BST.
This is frustrating because we tested the process twice yesterday and completed the process each time in a 4 hour window. This morning the performance of storage environment has slowed further hence the delay in moving the data over.
We know this is also frustrating for our customers. I’m sorry that we aren’t able to make this happen more quickly. We are fully focused right now on getting the transfer done and bringing Capsule back online as quickly as possible.
Update 10.05 BST
The first part of the process is complete. We are now warming up the servers in the new storage environment. We are still on track to bring Capsule back online at 11.30.
Update 11.25 BST
We’re back online. We know the downtime this morning isn’t acceptable and we are putting changes in place to enable much faster failover if we get into this situation again.
We’re investigating reports of slow performance.
Update 23 May, 21:15 GMT
We had a spike up on the latency of a storage volume. We’ve raised a support case with our infrastructure provider (Amazon Web Services)
Update 23 May, 21:30 GMT
Performance is back to normal.
Update 24 May, 05.15 GMT
We are continuing to monitor performance as we are seeing some elevated latencies from time to time. We are working with Amazon to resolve.
Update 24 May, 22:10 GMT
Unfortunately we are seeing a slow down on the storage volume which is affecting the service. We are working to restore as quickly as we can. Sorry once again.
Sorry about the slow performance we’re experiencing at the moment. We’re working on it and should be back to normal shortly.
Update 16:50 BST. Performance is back to normal.
The system will be unavailable Sunday, 1st May between 8.00am - 9am BST.
Update 9.02am BST
Maintenance is complete and we’re back online. Thanks for waiting.
The system will be unavailable Sunday, 17 April between 8.00am - 10am BST.
Update - 10:01 BST
Scheduled maintenance is complete and we’re back online. Thanks for waiting
Capsule is running slow for some users this morning sorry. We are working on it.
Update: 9:45 GMT
The slow down is due to increased latency on a storage volume. Performance has improved over the last 30 minutes, but is still reduced. We have raised a support case with our infrastructure provider (Amazon Web Services) to investigate the latency on the storage volume.
Update 10:00 GMT
Amazon have confirmed they are investigating increased latencies for a subset of EBS volumes. According to our own monitoring, performance is just about back to normal levels.
Update 12:15 GMT
Amazon have confirmed performance is back to normal which correlates with what we are seeing. Sorry for slow patch earlier today.
The system will be unavailable Sunday, 6 March between 8.00am - 10am GMT.
Update - 9:43 GMT
Scheduled maintenance is complete and we’re back online. Thanks for waiting
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