Capsule CRM - System Status

5:10AM BST - Investigating

We’re investing a problem with Capsule.  We’ll have the system back online as soon as we can.

6:10AM BST - Downtime Update

We’re working to restore Capsule as quickly as possible. Our primary database server has failed and we are in the process of failing over to our replica. We’re just waiting now for a new slave to come online before we enable access to the system again. We’ll have the system back online as soon as we can.

6:35AM BST - Downtime Update

We have the primary database back online but it’s taking longer than normal to bring up the new slave database. Our ETA for having the system back online is 9:00AM BST.

Very sorry for the disruption. We’ve had all hands on deck this morning to have the system back online as soon as we can.

8:20AM BST - We’re back online

Capsule is back online. Very sorry for the disruption this morning. We had a hardware failure on the primary database server which we’ve recovered from without data loss. The experience this morning has raised some ideas internally that we’ll implement to make recovery from a full hardware failure faster next time around.

The system will be unavailable for up to 60 minutes on Sunday 1st April 2012 starting 08:00 BST (see other time zones) while we perform System Maintenance.

UPDATE:  

Slight change of Plans.  Down time will now commence at 10:00BST (see other time zones) 

UPDATE: 1050 BST

Maintenance is taking a little longer than planned.  Planning on being back by 1115 BST

UPDATE: 1100 BST

Scheduled maintenance for Capsule is now complete. Thanks for waiting.

9:35AM GMT Investigating

We’re investing a problem with Capsule.  We’ll have the system back online as soon as we can.

9:46AM GMT Update

We’re up and running again; sorry for the hassle while this was getting sorted out. There was a networking connectivity issue with our hosting provider which has now been resolved.

Capsule will be unavailable for up to 60 minutes on Sunday 11th December 2011 starting 8:00 GMT (see other time zones).

Update 09:05 BST

Maintenance is complete and we’re back online.  Thanks for waiting.

Capsule will be unavailable for up to 60 minutes on Sunday 20th November 2011 starting 7:00 BST (see other time zones).

Update 8:05am

Maintenance is taking a little longer than planned. Will update with eta soon

Update 08:32 BST

Maintenance is complete and we’re back online.  Thanks for waiting.

Capsule will be unavailable for up to 60 minutes on Sunday 16th October 2011 starting 7:00 BST (see other time zones).

Update 07:57 BST

Maintenance is complete and we’re back online.  Thanks for waiting.

Capsule will be unavailable for up to 60 minutes on Sunday 9th October 2011 starting 7:00 BST (see other time zones).

Update 07:38 BST

Maintenance is complete and we’re back online.  Thanks for waiting.

Capsule will be unavailable for up to 30 minutes on Sunday 28th August 2011 starting 15:30 BST (see other time zones).

Update 16:00 BST

Maintenance is complete and we’re back online.  Thanks for waiting.

Capsule will be unavailable for up to 4 hours on Saturday 27th August 2011 starting 6:00am BST (see other time zones) while we move the database to new servers.

Update 7:45am BST

Maintenance is complete and we’re back online.  Thanks for waiting.

We’re seeing a slow patch at the moment and are investigating the problem with Amazon. We’ll get it resolved as quickly as we can. Sorry for the slow performance currently.

Update 22:00 BST

We’re back to full speed again after a successful fix by Amazon.  Sorry once again for the slow patches earlier.